General terms and conditions with customer information
1. Scope of application 2. Conclusion of contract 3. Right of revocation 4. Prices and terms of payment 5. Shipping and Delivery Conditions 6. Proprietary reservation 7. Liability for defects 8. Applicable law 9. Information on online dispute resolution
1. Scope of application
1.1. These General Terms and Conditions (hereinafter referred to as "GTC") of "Bianka Tippmann" (hereinafter referred to as "Seller") shall apply to all contracts which a consumer or entrepreneur (hereinafter referred to as "Customer") Goods. This is without prejudice to the inclusion of the customer's own conditions, unless otherwise agreed.
1.2. Consumers within the meaning of these General Terms and Conditions are any natural persons who conclude a legal transaction for purposes which can not be attributed predominantly to their commercial or independent professional activities.
1.3. Entrepreneurs within the meaning of these General Terms and Conditions is a natural or legal person or a legal person who is a legal person in the exercise of his commercial or independent professional activity when a legal transaction is concluded.
2. Conclusion of contract
2.1. The product presentations contained in the seller's online shop do not constitute a binding offer by the seller, but serve as a binding offer by the customer.
2.2. The customer can submit the offer via the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and having completed the electronic ordering process, the customer makes a legally binding contract offer with respect to the goods contained in the shopping basket by clicking the button closing the order process. Furthermore, the customer may also submit the offer by telephone, fax, e-mail or postal service to the seller.
2.3. The seller can accept the offer of the customer within five days,
- by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the customer is decisive, or
- by delivering the ordered goods to the customer, in so far as the access of the goods to the customer is relevant, or
- by requesting the customer to make payment after submitting his order.
Where several of the above alternatives are present, the contract shall come into force at the time when one of the above alternatives occurs first. The deadline for the acceptance of the offer begins on the day after the submission of the offer by the customer and ends with the expiry of the fifth day following the submission of the offer. If the seller does not accept the offer of the customer within the aforementioned deadline, this shall be deemed to be a rejection of the offer with the result that the customer is no longer bound to his consent.
2.4. When submitting an offer via the seller's online order form the contract text is stored by the seller and sent to the customer in text form (eg e-mail, fax or letter) after sending his order together with these terms and conditions. In addition, the contract text is archived on the website of the seller and can be accessed free of charge by the customer via his password-protected customer account, indicating the corresponding login data if the customer has created a customer account in the seller's online shop before sending his order.
2.5. Before binding the order via the seller's online order form, the customer can recognize possible input errors by carefully reading the information displayed on the screen. An effective technical means for better detection of input errors can be the enlargement function of the browser, with the aid of which the display on the screen is enlarged. The customer can correct his / her entries by means of the usual keyboard and mouse functions before placing the order within the framework of the electronic ordering process. In addition, all entries are displayed once again in a confirmation window before binding the order and can also be corrected there using the usual keyboard and mouse functions.
2.6. Only the German language is available for the conclusion of the contract.
2.7. Order processing and contacting are generally carried out by e-mail and automated order processing. The customer has to ensure that the e-mail address specified by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the order processing are sent.
3. Right of revocation
3.1. Consumers are generally entitled to a right of revocation.
4.1. Unless otherwise stated in the product description of the seller, the prices quoted are total prices, which include the statutory value-added tax. If applicable, additional shipping and shipping costs are indicated separately in the respective product description.
4.2. In the case of deliveries to countries outside the European Union, additional costs may arise in a particular case which are not the responsibility of the seller and which must be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (for example, transfer fees, exchange rate fees) or import taxes (eg duties). Such costs may also arise in respect of the transfer of money even if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
4.3. Various payment options are available to the customer, which are stated in the seller's online shop.
4.4. If prepayment is agreed by bank transfer, the payment is due immediately after conclusion of the contract, unless the parties have agreed otherwise.
4.5. When you select the payment type "PayPal", payment processing takes place via the payment service provider PayPal (Europe) S.à r.l. Et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal Terms of Service, can be viewed at https://www.paypal.com/en/webapps/mpp/ua/useragreement-full. This, a. Provided that the customer opens a PayPal account or already has such an account.
4.6. When selecting the Klarna payment method, payment processing takes place via Klarna AB (publ) [https://www.klarna.com/en], Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). Further information on Klarna's purchase as well as the terms and conditions of Klarna can be found in the payment information of the seller, which can be viewed at the following Internet address:
5. Shipping and Delivery Conditions
5.1. The delivery of goods takes place regularly on the dispatch routes and to the delivery address indicated by the customer. When processing the transaction, the delivery address given in the seller's purchase processing process is decisive. By way of derogation from this, the payment address at the time of payment at PayPal shall be decisive for the delivery address.
5.2. If the transport company sends the goods to the seller, since delivery was not possible at the customer, the customer bears the costs for the unsuccessful dispatch. This does not apply if he is not responsible for the circumstance which led to the impossibility of delivery, or if he was temporarily prevented from accepting the offered service, unless the seller had announced the service a reasonable time before ,
5.3. In the case of self-collection, the seller first notifies the customer by e-mail that the goods ordered by him are ready for collection. After receipt of this e-mail, the customer can collect the goods after consultation with the seller at the seller's place of business. In this case, no shipping costs will be charged.
6. Proprietary reservation
If the seller is in advance, he retains title to the delivered goods until full payment of the purchase price owed.
7. Liability for defects
7.1. If the purchase item is defective, the provisions of the statutory liability for defects shall apply.
7.2. The customer is requested to complain to the supplier of delivered goods with apparent transport damages and to inform the seller thereof. If the customer does not comply with this, this has no effect on his statutory or contractual deficiency claims.
8. Applicable law
For all legal relations of the parties, the law of the Federal Republic of Germany applies to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice is valid only in so far as the protection afforded by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.